Emergency Response Support System


Emergency Response Support System (ERSS) is the vision of Govt. of India to launch an integrated emergency response system with a single emergency number 112, to address different emergencies of citizens. ERSS is designed to address all emergency signals received from citizens through voice call, SMS, e-mail, panic SOS signal, ERSS web portal etc.

A mobile App called ‘112 India’ is introduced by Govt. of India, to quickly raise a request for help when a person is in emergency, by pressing a button to send alert messages with location data and make emergency call to 112. This facility will aid the concerned service agencies to reach out the requestor quickly.

The automated facility being setup for this purpose in the capital cities of all States and UTs, called Public Safety Answering Point (PSAP), will handle all these emergency signals and provide assistance available to the people in distress within the best possible time with the help of Police, Fire & Rescue, Health services etc.

ERSS tracks the rescue and service vehicles of all services (Police, Fire , Health etc) in real-time on a digital map of the State/UT and hence it will be possible to direct the right vehicle(s) to reach the service requestor and provide necessary support immediately.

Henceforth, all the existing emergency numbers like 100 (police), 101 (Fire and Rescue) and 108 (ambulance), 181 (Woman and Child Care) etc. will be integrated to unified number 112.